Below is our recent interview with Jana Berrelleza, Marketing Director at PayGround:
Q: Could you provide our readers with a brief introduction to your company?
A: PayGround is a patient first platform that enables patients (and their dependents) to manage ALL their medical bills from ALL their providers in one platform, helping them understand their responsibility, and providing multiple payment methods to fulfill that responsibility (paid in full via CC/ACH, digital wallet, patient financing, etc.). PayGround integrates to all major EHR/PM systems and we do not require the hospital or clinic to rip and replace existing solutions, we simply layer on top and facilitate patient payments to the host system.
Q: Any highlights on your recent announcement?
A: Medical Oncology Association of Southern California (MOASC) represents the largest independent Oncology association in Southern California. MOASC plans to onboard more than 500 Oncologists to the PayGround platform by early 2022.
Across PayGround’s 180 healthcare facilities today, our platform leads to an average increase in patient collections by 23%, and a decrease in days to collect by 6.7 days.
Sadly, cancer patients and their families are left to pay more than 40 percent of their chemotherapy treatment bills, on average. PayGround provides patients the ability to understand their healthcare bill while presenting them with multiple methods to fulfill that responsibility.
Q: Can you give us more insights into your offering?
A: Drew Mercer, CEO and Co-Founder of PayGround launched their payment platform following two significant life events – Drew was diagnosed with testicular cancer and him and his wife were expecting their third child. Those two events triggered more than 20 different healthcare bills from across 20 different providers that required him to submit payment 20 different ways. Similar to how PayPal and Venmo have modernized bill pay for retail merchants, Drew envisioned a similar platform tailored to addressing the pain associated with paying a healthcare bill. It’s a win-win solution that benefits all. Across PayGround’s 180 healthcare facilities, PayGround clients on average increase patient collections by 23%, and they decrease their days to collect by 6.7 days.
Q: What can we expect from your company in next 6 months? What are your plans?
A: PayGround has plans to release many strategic initiatives within the next 6 months, including a patient mobile app that will be made available on iOS and Android in October, giving more control to patients in how they pay their medical bills. Make sure to follow PayGround’s social feeds as we often tease strategic updates on our platform features.
Q: What is the best thing about your company that people might not know about?
A: Following Drew’s origin story, PayGround found that the pain associated with paying a healthcare bill resonates true for many Americans today. Paying healthcare bills is frustrating and results in friction for patients and providers alike. From the process of making a payment, whether from various patient portals, mailing checks, or calling and making payment over the phone, to understanding insurance and progress towards deductibles. Patient satisfaction is low, patient collections are delayed, and there is no reconciliation of payments submitted across disparate workflows. Finally, there is an aggregated solution for where the patient can manage ALL of their healthcare bills in one place, where they can resolve their balances for providers.