Mirador Delivers Exceptional Client Service In Wealth Management

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Below is our recent interview with Sarah Fullilove, Senior Associate, Marketing at Mirador, Inc.:

Q: Could you provide our readers with a brief introduction to Mirador, Inc.?

A: Mirador, Inc. was founded in 2015 in Darien, CT with one employee, one client, and one idea–to serve those who serve significant wealth. Mirador’s leadership and employee roster is comprised of wealth management and technology experts drawn from family offices and wealth management firms and is focused on delivering an array of services specifically developed for advisors to UHNW investors. Services include consolidated financial reporting, private investment support, alternative investment data management, K-1 document management, and compensation management for wealth management firms. The company also has a technology consulting team offering bespoke wealth technology solutions in an ever-evolving landscape.

With a core firm tenet of delivering exceptional client service, Mirador’s subject matter experts serve three primary constituent groups: UHNW families and single-family offices; wealth managers, multi-family offices and RIAs; endowments and foundations. As a managed services partner to its clients, Mirador remains technology agnostic and free from conflict in guiding clients to the right solutions and best outcomes. Through partnerships with leading third-party technology platforms, Mirador consults on everything from technology selection to implementation and even ongoing system operation. As an extension of its clients’ teams, Mirador frees clients from technical and time-consuming operational tasks and allows them to focus on what really matters–creating value for their clients and their firm.

Mirador’s flagship award-winning consolidated reporting service provides clients with insightful, real-time views of all portfolio assets and liabilities across all managers, regardless of asset class, custody, or currency. Providing reports that are strategically constructed to identify opportunities and expose financial risks, Mirador’s goal is to create true, ongoing client partnerships and ensure data integrity, cull new insights, answer questions, and resolve inconsistencies.

In addition to its headquarters in Stamford, CT, Mirador, Inc. has offices in Chicago, Jacksonville, Salt Lake City, and internationally in London, Edinburgh, and Dublin and currently employs more than 160 people. The firm supports the requirements of clients throughout the Americas, EMEA, and Asia Pacific.

Q: Who is your ideal client and why?

A: Mirador’s ideal client is a wealth manager or institutional investment manager overseeing a portfolio typically larger than $50 million, and often larger than $1 billion. As such, chief investment officers of single-family offices, multi-family offices or RIAs serving ultra-high net worth clients and endowments and foundations fall into our target segments. Why is this? Portfolios of these sizes are typically managed by more than one advisor, are comprised of a diverse set of investment classes with varying data feeds, and are often valued in multiple currencies – making it very difficult to review the overall portfolio holistically. That’s where consolidating performance reporting technology comes in. In addition to performance reporting, advisors and wealth managers serving UHNW investors require several other specialized services that we provide.

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Q: Can you tell us more about your services?

A: A core tenet of the services Mirador offers is centered around the notion that technology can deliver great efficiencies to many tasks within the wealth management industry, but it doesn’t run itself. Many of Mirador’s services are enabled by technology, but only viable due to our subject matter expertise. In addition to our award-winning consolidated financial reporting service (operating best-in-class 3rd party technology), we also provide private investment support, alternative investment data management, K-1 document management, and compensation management for wealth management firms. The company also has a technology consulting team offering bespoke wealth technology solutions.

Q: What can we expect from Mirador in next 6 months? What are your plans?

A: As was recently announced in September, Mirador will be doubling down on its efforts to grow its business in supporting institutional managers – endowments, foundations, and pensions. With non-for-profit boards often comprised of volunteers who outsource their investment management duties, our performance reporting services are a perfect fit to support data-driven decision making not currently available to many institutions. Additionally, with new offices in Edinburgh and London, Mirador is making a concerted effort to expand its support for family wealth across Europe.

Q: What is the best thing about Mirador that people might not know about?

A: Since we become an expert extension of our clients’ staff, hiring Mirador adds expertise, eliminates key-person risk, and reduces time, energy and cost associated with recruiting, training and maintaining an internal team – perfect for firms looking to scale their business.