Listen to this articleZelros, a pioneer and award-winning AI solution for InsurTech enables insurance distributors to transform their customer experience across online and offline channels. Below is our recent interview with Christophe Bourguignat, CEO at Zelros:
Q: Why distributors use Zelros?
A: With the customer buying behaviors rapidly changing, distributors use Zelros to stay competitive, drive higher revenue while minimizing churn by offering a proactive, personalized, omnichannel experience. Zelros also helps stay compliant with Ethical AI Programs. The world’s largest insurance companies such as MAIF, BPCE Group, Groupama, Crédit Agricole, Matmut, Baloise Group, HDI, AssurOne and Simpego trust Zelros. Today the company operates in North America, France, Germany, Switzerland, and Italy.
Q: Any highlights on your recent announcement?
A: It’s an honor for us to receive the price from Frost & Sullivan «Best Practices European Technology Innovation Leadership Award in the AI-based advanced insurance distribution platform industry. We are looking forward to consolidate our leadership position and transforming the insurance distribution by delivering a personalized omnichannel customer experience. This achievement is credited to the joint efforts of our employees, customers, partners, and investors.They paved the way for the impactful changes in the future of InsurTech, without them it would not have been possible.
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Q: Can you give us more insights into your offering?
A: We bring insurance companies one step closer to their customers. We enable them to provide proactive recommendations to deliver a personalized omnichannel customer experience. Zelros equips them with complete customer and policy knowledge to find the right policy at the right time for each customer leading to satisfied customers, higher revenue while minimizing churn. Our software connects to all carrier data (core system, CRM …), and comes also with additional proprietary data (insurance data catalog). With our solution, carriers can deploy operational advanced analytics capabilities 10X times faster than traditional solutions (2 months VS 18 months), and get competitive advantage
Q: What can we expect from your company in next 6 months? What are your plans?
A: Zelros will continue to achieve its mission; enabling insurance players to offer a proactive and personalized experience to their customers, on any channel.Personalized insurance should be accessible to everyone – and Zelros will enable insurers to do this and ensure that each individual’s life and needs are taken care of. We are looking at this on a global scale. That is why we are bringing our solution to new markets. A journey that is full of new opportunities, pushing the Insurtech market forward.
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Q: What is the best thing about your company that people might not know about?
A: Zelros is an ever evolving solution, delivering additional value with each software update, 3 times a year. Our recent Bossa Nova and Cinnamon Roll update enable further personalized recommendations with the help of our insurance data catalog, that enriches the carriers database with additional proprietary data. Morevoer, Zelros is now integrateable in the insurer’s digital channels, pushing the right recommendations to users at the right time.
