Listen to this articleiKON Technologies is the telematics industry leader providing automobile dealers customized software solutions and innovative hardware on an always improving, state-of-the-art platform. Below is our recent interview with Sam Mahrouq, CEO at iKON Technologies:
Q: For those who haven’t heard of it, what is the best way to describe iKON Technologies?
A: Technology enhances the customer experience, and we are providing efficiencies previously unparalleled in the industry. Simply put, our solutions allow our customers to monitor, protect and optimize their mobile assets throughout the United States. We adhere to best practices. We are ethical; we do not exploit those around us.
Q: Can you give us insights into your solutions?
A: One of the most significant challenges for automotive dealers is inventory management, that being where the vehicle is on the lot, how long has it been there, is it ready for sale, is the battery charged; where are the loaner cars, what is in collision repair, what is in the “get ready” process. There is a dire need for theft protection. Larger dealers can lose hundreds of thousands of dollars every year because of reoccurring thefts.
We set up geo-fences around the dealership—tracking where and when the vehicles move. Another solution of which we are most proud is how we support dealers as they strive to retain their customers. We provide a tool for getting their customers back to the dealership for parts and service. And, I would just mention that this is one of the highest profit centers for a dealership.
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Q: Why is now the time for a technology solution like iKON Technologies?
A: Technology, data and analysis are impactful and driving business today. Auto thefts are on the rise, given the downward spiraling of the economy. Customers expect more services and product advantages. The solutions which I have described above are being welcomed. For iKON Technologies, the use of data is SMART marketing.
Q: What would you say was the single most influential factor in your business success?
A: iKON Technologies was developed by automobile dealers—for dealers. For example, I have owned and operated dealerships myself for decades. iKON invests in our technologies and our people to partner with dealers so they are able to gain and maintain complete visibility and access over their inventory, while using our innovations to improve customer retention, loyalty and trust. Simply put, our solutions allow our customers to monitor, protect and optimize their mobile assets throughout the United States. We adhere to best practices.
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Q: What does the future hold? Where is the company headed?
A: As a technology leader, iKON is constantly improving and developing new features. By implementing behavioral analysis to assess speed, braking, oil and gas consumption, maintenance needs, and the like, we are able to provide information that benefits the consumer. We are making a positive impact on our communities by providing ways for reducing insurance premiums, promoting good driving behaviors, and improving significantly the “relationship” between users and their vehicles.
For dealers, we will continue to apply technologies to improve their customer engagement and provide helpful insights into their business. Let me say this, “push one button” and get all needed information about the company’s assets—that is the key. In the future, we will continue to establish win-win business transactions and partnerships that best serve the customers.
