AI startup Harmony has raised a $34 million seed funding round led by Lightspeed Venture Partners to scale its platform that deploys AI agents inside Slack and Microsoft Teams to automate internal enterprise employee support.
Harmony raised $34 million in a Seed funding round. The round was led by Lightspeed Venture Partners, with participation from Hitachi Ventures, Fin Capital, Mercer Ventures, Operator Partners, and angel investors including Assaf Rappaport (from the Wiz founding team) and Ofir Ehrlich (co-founder and CEO of Eon.io). This marks the company’s first major institutional raise.
What is Harmony?
Harmony is a New York City-based AI native enterprise service management platform founded in 2025 by Nitzan Shapira (CEO) and Ran Ribenzaft. The pair previously co-founded the cloud observability company Epsagon, which Cisco acquired for approximately $500 million in 2021. Lightspeed had also backed their prior venture, providing continuity of investor support.
Harmony positions itself as an agentic enterprise service management solution. It embeds AI agents directly into workplace collaboration tools such as Slack and Microsoft Teams rather than requiring separate dashboards or portals. Employees interact with these agents in natural language to handle requests across IT, HR, finance, procurement, legal, security, and related functions.
Key capabilities include:
- More than 100 prebuilt, production ready AI agents that can be deployed in days.
- Agents that draw on a context graph connecting employee identity, devices, applications, and work history for personalized, context aware resolution.
- Autonomous handling of routine tasks such as application access requests and provisioning, password resets, device recovery, onboarding/offboarding orchestration, license and certificate expiration monitoring, group membership management, and knowledge article recommendations.
- Continuous knowledge base generation from tickets, interactions, and organizational context.
- Proactive agents triggered by real time signals rather than only reactive tickets.
- Integration with a broad set of enterprise systems (asset management, EDR, HRIS, ITSM, identity providers, MDM, SaaS applications, and more).
The platform aims to shift enterprise support from ticket queues and manual processes toward instant, scalable resolution by AI agents. Reported early results from deployments include automation of nearly half of routine requests within two weeks and more than 75% within three months in some organizations; request deflection rates reaching 68% in HR, 58% in procurement, 47% in DevOps, 42% in security, and 36% in finance; and employee adoption exceeding 80% in certain cases. Customers cited include n8n, eToro, Cyera, KITH, and others.
How will Harmony use the funds?
The company intends to deploy the capital to accelerate product development, expand its team (currently reported in the range of roughly 50–68 employees), deepen integrations across the enterprise software ecosystem, and broaden its AI capabilities. Longer term, Harmony aims to evolve into a comprehensive enterprise service management platform spanning infrastructure and operations, enterprise applications, cybersecurity, and enterprise resource planning.
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Founders have indicated an ambition to build a multi billion dollar company rather than pursue another relatively early exit.
The $34 million Seed is substantially larger than typical seed rounds and reflects strong investor conviction in the founders’ track record, the product’s early traction, and the broader opportunity in AI powered enterprise service management and workplace agents. Embedding agents where employees already work (Slack/Teams) differentiates it from traditional ITSM tools or standalone AI help desk products that risk low adoption.
The investor syndicate combines growth oriented venture capital (Lightspeed), corporate strategic capital (Hitachi Ventures), specialized investors, and high profile operator angels with cybersecurity and enterprise software experience. This composition is particularly relevant given the platform’s access to identity, provisioning, and sensitive internal systems, which require strong security and governance credentials.
The financing provides Harmony with meaningful runway to scale product, go to market, and platform breadth at a moment of heightened enterprise interest in agentic AI for internal operations and employee experience.
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