EccoVia Solutions provides industry-leading case management and community care coordination platform for state agencies, ACO/MCOs, Medicaid Waiver programs, community-based providers, and other human service entities. Below is our recent interview with Tonia Dalton, from EccoVia:
Q: Could you provide our readers with a brief introduction to your platform ClientTrack?
A: Our platform ClientTrack helps case workers and care providers collaborate across the spectrum of service delivery to address the physical, behavioral, and economic factors that impact health outcomes.
Q: You’ve recently completed implementation of your signature software platform, ClientTrack(c), as a food delivery solution for Project Angel Heart; could you tell us something more?
A: Project Angel Heart has become the first user to take advantage of EccoVia Solutions’ Enterprise Service Bus for integrations, powered by NextGen Connect technology.
For approximately 3,500 people in Colorado who face life-threatening health diagnoses, Project Angel Heart provides meals that are medically tailored to improve their health and well-being. With a culinary team consisting of a registered dietitian, chefs, and volunteers, the organization meets these individuals’ dietary requirements and accommodates for allergies, side effects, medications, and texture needs. In addition to providing an important service, research has shown that delivering these meals can lead to improved health, a reduction in hospital readmissions, and overall lower monthly medical bills for these individuals.
Q: What are the benefits of using the ClientTrack Care Coordination platform?
A: ClientTrack’s configurability grants the organization the flexibility to create customizable reports, queries, change alerts, requirement checklists for grant compliance, and lead time for kitchen preparation. Project Angel Heart can create efficiencies, improve their reporting and evaluation capabilities, optimize routes, and improve the volunteer experience to help provide the best possible service.
Q: What are some of the main objectives for Eccovia in 2020 and how do you plan to achieve them?
A: We want to be the industry leader in helping organizations who are looking for a long term solution which can be configured to evolve as the organization’s needs change and want a fully functional mobile solution with an intuitive interface. We have partnered with Microsoft and ClientTrack is hosted in the Microsoft Azure Government Cloud, ensuring the highest levels of security, privacy, and compliance.