Below is our recent interview with Mujib Khan, VP Strategy at DocNow:
Q: Could you provide our readers with a brief introduction to DocNow?
A: DocNow is a mobile application that connects patients with practitioners for in-person and Telehealth appointments. Our list of practitioners includes all doctors as well as dentists, veterinarians, psychiatrists, and physical therapists to name a few. Patients can search for practitioners and book open appointments through the mobile app. They have a choice to use either their own insurance or pay directly and are kept informed of the upcoming appointment and any cancellations so they can cee the practitioner earlier. There is no cost to search or book in person appointments. The only costs are what the patient pays to the practitioners and a small fee for the use of Telehealth should they use this facility.
Q: What are the key benefits of using DocNow?
A: For the practitioners, unlike other platforms, DocNow is free to register for our core listing and appointments. We also do not charge per appointment so the practitioner can use the platform for both existing and new patients. DocNow can be completely integrated with the practitioner’s EHR/EMR system we have a built in unique “Wait-list” feature which backfills any cancellations to help grow the practice. We also have a premium subscription which provides HD+ Telehealth and SEO to market the practice, for a low flat fee of $250/year.
For the patients, DocNow provides mobile access to a broad range of practitioners, and again there is no cost in searching or booking the appointment. Patients can read real reviews and make informed decisions. We use HD+ quality for telehealth and our unique “Wait-list” feature also helps patient get appointments earlier.
Q: Who is your ideal user and why?
A: DocNow is for both practitioners and patients. Our practitioners come from all healthcare professions, including doctors, dentists, veterinarians, and psychiatrics. Our patients are those who prefer to use mobile technology for making appointments and those who like the convenience of Telehealth.
Q: What’s the best thing about DocNow that people might not know about?
A: I would say 2 things. First it’s a high-quality platform with unique features that is simple to use for both the patients and practitioners. And secondly its free to use for our basic service and we dont charge the practitioners for each appointment. Our premium service is a low flat fee which provides additional opportunity for the practitioners to grow their practice.
Q: What can we expect from DocNow in next 12 months?
A: Apart from focusing on providing our users with superior customer experience, we are working on some exciting developments that we believe will further enhance value for our customers.