An Interview With Rick Deshler, Senior Partner, Sagitec Solutions

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Below is our recent interview with Rick Deshler, Senior Partner at Sagitec Solutions:

Rick Deshler

Q: What is the story behind Sagitec Solutions? How did you start?

A: We started Sagitec in 2004 because we believed the pervasive vendor strategy of “ripping and replacing” enterprise software every few years was a flawed business model. It didn’t warrant State and Local agencies paying millions of dollars for software solutions that were destined for relatively short lifespans. We entered the market with a distinct objective: create enterprise software using a low-code development platform that withstands shifts in underlying technologies. Improve enterprise software, not by focusing on point-in-time business functionality, but by eliminating the risk of technical obsolescence.

For the first 10 years, we focused exclusively on creating scalable solutions for the pension and benefits industry. We’ve enjoyed a track record of proven success – winning work with large, medium, and small organizations.

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In 2013 we launched our Unemployment Insurance (UI) Practice. We started by adding seasoned leaders who had proven track records implementing Unemployment Insurance for large System Integration firms. Today we have solutions for the entire Labor and Employment industry.

In 2016 we launched our Healthcare practice to bring our mobile and web products to a broader market.
We have also grown globally with 12 offices and over 800 employees worldwide.

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Today, we proudly provide innovative and continuously evolving benefit administration solutions to our clients that solve unique business problems and adapt to complex, frequently changing environments.

Q: You’ve recently been named as a member of 2019 govtech 100 top government technology companies list; could you tell us something more?

A: GovTech 100 is an annual list compiled and published by Government Technology as a compendium of 100 companies focused on, making a difference in, and selling to state and local government agencies across the United States. GovTech 100 companies represent a growing set of scalable, digital solutions addressing the tough, complicated problems that governments face — from health care and public finance to pension administration and labor and employment.

We are proud to be part of this year’s list because it validates our approach to helping clients become more effective, efficient, and customer-centric. Digital transformation is never easy – and we are proud to be recognized for successfully helping many of the nation’s most complex public organizations with our cloud and cutting-edge software solutions.

2018 was remarkable for the number of large, significant deals that reshaped the landscape, bringing the sometimes fuzzy outline of how a government technology company can be a profitable investment into clearer focus. It is a great way to recognize companies founded to solve problems unique to the public sector.

Q: What makes Sagitec stand out from its competition?

A: When clients select us – often against household brands that are significantly larger – the almost always say it because of product, people and price (in that order!). From a product perspective – no other product offers more robust features while simultaneously enabling continuous improvement and reducing the risk of technical obsolesce. As far as people go, we have a wide bench of industry experts who have proven track records of successful projects. In terms of price – we consistently demonstrate higher return on investment and lower total cost of ownership than most other competitors. By enabling modular, incremental evolution as well as seamless integration with other systems, platforms, and tools, we provide a very unique strategy for maximizing the life and value of our business solutions. This allows our clients to immediately adopt a business model of continuous process improvement.

We have been helping Benefit Administrators who were inhibited by obsolete software systems, siloed systems with limited functionality, and a heavy reliance on manual processing. We’ve helped them modernize their capabilities, automate business processes, improve access to and reliability of data, improve customer service levels, and quickly adapt to changing rules, laws, policies and operational needs. We are focused on solving the most complex problems with the best experts and nimblest technology. Sagitec is a partner clients can trust to drive their vision into action.

Q: What is Sagitec’s Neospin pension administration software? How does it work?

A: Neospin™ (an anagram for Pension) is a fully integrated, browser-based software system with comprehensive functionality for administering a wide variety of pension and health benefits. It is used by many of the nation’s most complex public pension administrators, used by thousands of state and local agencies, and supports millions of plan participants.

Neospin™ and Neosurance™ (our Unemployment Insurance solution) are built on top of, and supported by, a technically sophisticated platform of tools and services. Together, these make it possible for clients to grow, adapt, and evolve in response to their changing environments.

Neospin™ and Neosurance™ mitigate the risk of technical obsolescence better than any other solutions on the market. They dramatically improve our client’s ability to evolve their business solutions quickly, safely, and continuously in response to change.

Q: What is the best thing about Sagitec that people might not know about?

A: Most people don’t know that our long-term vision has always been to create a portfolio of enterprise business solutions using a common platform. Most people also don’t know that Sagitec is currently the largest provider of Microsoft Azure in the Health and Human Services industry. We are passionate about helping clients meet their strategic and tactical IT objectives in new and unique ways that allow them to “drive vision into action.” Finally, most people don’t know that we are completely self-funded which has allowed us to make significant investments in continuous improvement, innovation, resources, research, and development.

What also sets us apart from the rest is our people and our people’s dedication to our clients.