ChargerHelp!’s founder and CEO developed this idea for an on demand repair app when she discovered there was no solution to repair charging stations because most of the issues were communication issues, vandalism and firmware updates. Her experience at EV Connect furthered her understanding of customer experience and programming of the charging stations. Below is our recent interview with Kameale C. Terry, CEO & Co-Founder of ChargerHelp!:
Q: Who are your clients and what are some of the key challenges you’re helping them solve?
A: Following their acceptance in the Elemental Excelerator program, we, (I and co-founder and chief workforce officer, Evette Ellis) landed contracts with EV Connect, ABB and Spark Change. The team’s technicians deploys technicians to get charging stations back online, where they otherwise may have had to wait up to 30 days to come onsite to address non electrical related issues. ChargeHelp!’s response time gets stations up and running and electric vehicles back on the road.
Q: You’ve recently raised $2.75 Million in funding; can you tell us something more?
A: We are so excited about this funding and our partners who are helping us create jobs and solve real world problems related to climate change.
Q: What’s the best thing about ChargerHelp! that people might not know about?
A: We are truly a people first, family oriented group. Workforce development, access, and opportunity are at the heart of what we do. The electric vehicle industry is a thriving industry that the average person may not be able to buy into; however, we hope to be one of many start ups that are creating jobs in this industry that have an economic impact.
Q: What can we expect from ChargerHelp! in next six months? What are your plans?
A: April will begin our second round of recruitment. All workers are full-time with a guaranteed wage of $30 an hour and are being given shares in the startup, Terry said. The company is working directly with workforce development centers in the areas where ChargerHelp needs technicians. In six months, we hope to be able to extend our reach across the U.S. and double our hiring capacity.