Listen to this articleBelow is our recent interview with Behram Khan, Co-founder of Avaza:
Q: What problem did you set out to solve when you built Avaza?
A: My Cofounder Tim and I bring over 30 years of combined experience across the IT, media, and consulting sectors in the ANZ region. Throughout our careers, we were consistently frustrated by how broken the operational workflows were for service businesses. Project planning, time tracking, invoicing, and team coordination all happened in silos, with scattered across disconnected tools. Every day, teams were losing time and money switching between apps, chasing updates, and fixing billing errors.
We built Avaza to change that. Our goal was simple: make it easy for businesses to plan, track, and deliver work – all in one unified platform.
Q: Who is Avaza built for?
A: We serve professional services businesses — typically small to mid-sized teams in industries like consulting, marketing, design, IT services, engineering, and architecture.
Our sweet spot is companies with 5–200 team members who bill clients for their time and expertise. Many of our customers are growing fast, juggling contractors and internal teams, and need better visibility into workload, profitability, and invoicing, without the complexity of enterprise software.
We’re also seeing more small consultancies and service businesses expanding across geographies, often managing teams and clients across multiple time zones. Avaza is built for that kind of growth: fully cloud-based, time zone-friendly, and designed to support cross-border collaboration and client billing at scale.
Q: How does Avaza help these teams work smarter?
A: Avaza replaces 3–5 disconnected tools with one streamlined platform. It combines project management, resource scheduling, time tracking, approvals, expense management, and invoicing all connected.
That means less admin, fewer errors, faster cash flow, and better forecasting. Our customers can schedule teams visually, automate recurring retainers, log time from any device, and instantly generate invoices; all while keeping clients looped in via shared reports and approvals.
We integrate with tools teams already use like QuickBooks, Xero, Slack, and Stripe, so Avaza becomes the operational hub, not a silo.
Q: You recently won ‘Overall Remote Tech Solution of the Year.’ What does that recognition mean to you?
A: Our recent RemoteTech Breakthrough Award validates the impact Avaza has had globally, especially for teams navigating distributed work, flexible staffing, and client billing in real time.
We’ve achieved this with a small, globally distributed team, staying close to customer needs and improving the product consistently – without VC funding or hypergrowth theatrics.
Q: Can you share some customer stories that capture Avaza’s impact?
A: Absolutely. One of our standout customers, Bricz, is a global supply chain consultancy with teams in the US, UK, and India. They use Avaza to coordinate 100+ consultants and engineers, track time across 179 active projects, and manage expense reporting, scheduling, and invoicing — all from one central platform. Their extensive use of custom reports and category tracking showcases how Avaza can flexibly adapt to enterprise-grade consulting workflows without overwhelming teams.
We also serve ICE InsureTech, a UK-based technology consulting firm that has been using Avaza for the past six years to streamline global delivery, automate billing across time zones, schedule and track team availability, and generate integrated reports.
Another example is ThinkPlace, a global strategic design consultancy with offices in Australia, New Zealand, Africa, and the U.S. For years they relied on Avaza to plan resources, deliver large-scale projects across borders, and maintain operational consistency without overburdening their teams. It’s a great example of how Avaza supports consultancies doing impactful work across sectors and geographies.
These businesses are exactly who we build for: and they push us to make Avaza better every day.
Q: What’s coming next for Avaza?
A: We’re continuing to evolve Avaza in response to how service businesses work today, and how they’ll work tomorrow.
Recently, we rolled out GitHub integrations to support IT and software teams in connecting their development work with project tracking and billing. We also launched a long-awaited Retainer module, allowing service businesses to manage recurring work and prepaid contracts with far more clarity and automation.
We’re strengthened payment workflows by adding features like AutoCharge and are working on deeper integrations with tools like QuickBooks, Xero, and Stripe, to help teams get paid faster and reconcile with ease.
As the industry shifts, we’re also preparing for the rise of AI-powered workflows and the increasing role of autonomous agents in service delivery. Our roadmap includes supporting teams as they blend human expertise with AI-driven execution — making sure Avaza continues to be the operational backbone for a new era of work.
Whether it’s resource planning, billing automation, or cross-functional collaboration, our north star remains the same: build tools that help lean teams move faster, with more control and less stress.
Q: What’s something people often get wrong about your company?
A: We compete with the big Silicon Valley startups in terms of user rating and satisfaction. However we have stayed lean and global – with roots in Australia and now a diverse team spread across continents. We’ve grown quietly by solving real problems for real businesses, not by raising rounds or chasing headlines.
People are often surprised to learn that many of Avaza’s most impactful features were shaped directly through conversations with our users, and not market trends or investor pressure.
Q: What’s the philosophy that drives Avaza?
A: We believe that small teams can do big things — especially when they’re empowered by the right systems. Whether you’re working from a home office, a co-working space, or a beach in Portugal, you should be able to run a tight, professional business.
So we build for clarity, flexibility, and flow, not for bloat. Avaza is about helping you deliver great work, get paid faster, and grow on your terms.
