An Interview With Ashley D. Russell, The Founder And CEO At AshTechWisdom

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AshTechWisdom dedicates itself to providing quality service across the IT spectrum. Below is our recent interview with Ashley D. Russell M.S.Ed., the Founder and CEO at AshTechWisdom:

Q: Could you provide our readers with a brief introduction to AshTechWisdom LLC?

A: Our focus areas consist of Help Desk Services, Networking Infrastructure Support, Cyber and Information Security Services, Technology Consulting, and Security Awareness Training. Driven by results and committed to user satisfaction, our technicians ensure businesses and home-based technology run smoothly. Our professional, highly trained, and certified staff are poised to add value to businesses, communities, and families in and around the Chicago Land Area.

There are many moving parts when it comes to technology for businesses and homes. With that in mind, through understanding your business or home goals and listening to your concerns, we work with you to craft the specific services you need.

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Q: Can you give us insights into your services?

A: Technology Consulting for Small Businesses and Homes
We understand the needs and concerns small businesses face from inception to expansion. By carefully listening to your needs, we help you in several ways:

• Maximizing the potential of your current infrastructure
• Correcting existing IT problems
• Develop flexible, accommodating, and financially prudent plans for allowing your business to grow strategically

Help Desk Services
ATW’s Help Desk Services provide single (or multiple) endpoint assistance in troubleshooting, getting answers to questions, and solving problems.

Our Malwarebytes TechBench application allows us to serve you on multiple levels. Such as but not limited to, the following:

• Diagnose and resolve technical hardware and software issues.
• System setup and configuration for new users, install anti-virus and malware protection with Malwarebytes Premium Edition
• Endpoint and network diagnostics and troubleshooting and network monitoring.

The TechBench helps us support your business remotely or with in-person services.

We provide experienced management of hardware and network resources that enable the connectivity, communication, and operations of enterprise networks.

Networking tasks include but are not limited to:

• Installations, configurations, and support new and existing server and network infrastructure
• Including but not limited to:
• Cabling
• Wireless infrastructure design and setup

We help you design and construct websites that capture your customers’ eyes and optimized for desktop and mobile devices. We also teach you how to manage and maintain your site. We specialize in website creation, design, maintenance, migration, optimization, and usage tutorials. If you need us for any reason, we are here to help.

Security Awareness Training
We work with your team to help them learn and continue to engage in safe computing tactics. Employees learn how to keep their personal information protected, strengthening their ability to keep the organization’s data secure.

Cyber Security
We help you find the best protection for your information and information systems by performing risk assessments to develop robust security strategies through extensive examinations of the following:

• Organization Security Policy
• Network Infrastructure
• MDM services
• End-User Devices
• User Habits
• Bring existing security profile in line with current industry standards
• Develop proactive policies and strategies

Q: Why is now the time for a technology solution like AshTechWisdom?

A: We take the time to get to know your business and your goals and help you plan. We understand the challenges of staying afloat during trying times. What we’ve experienced and learned can help others manage.

As more people work from home or are simply under the quarantine, they are exposed to increasing cyber threats as time goes on. Hackers are using more sophisticated phishing attacks, malware, and viruses to take advantage of our increased online presence. Malwarebytes blocks spyware, ransomware, Trojans, and malicious phishing sites. These safety tools focus on threats facing homes and businesses.

If your business recently made the transition to working virtually but are having a hard time keeping track of and supporting your mobile assets, let us help. We can assist you with our Helpdesk support services, Network Infrastructure, Cyber Security, and Company Security Awareness Training (remote or in-person). We are also able to get you the tools your IT team needs to manage and support company devices remotely, so you can stay in business.

Q: Why should cybersecurity be important for every business?

A: All too often, individuals and small businesses think they are either immune to or too small to be attacked. The truth is that all people and businesses are vulnerable and suffering from some form of attack. More people are sharing information online, making cybersecurity an ever-increasing necessity. Online banking and other services make tasks easier for businesses but also expose their private information.

Most small businesses are concerned about cybersecurity, but they aren’t doing enough to protect themselves against these threats. One recent survey found that a third of small businesses aren’t taking any practical steps to protect against cyber threats, and half don’t have a cybersecurity budget. These businesses continue to think that they are too small to be the target of a cyber-attack. These businesses lack the technology, resources, finances, and legal knowledge that they need to protect themselves.

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Q: What are some of the main objectives for AshTechWisdom in 2020, and how do you plan to achieve them?

A: To help as many businesses and families as possible with their technology as they navigate our new normal. Assist companies in developing flexible business continuity plans to ensure your doors stay open under a myriad of circumstances. Implement critical operational and service upgrades ensuring existing service levels are maintained and additional features and services.
Increase the content for our tech blog. We use this platform to inform the public of many things, including but not limited to:

• The latest news in cybersecurity and technology
• Threat Agents and Attack Vectors
• Security best practices
• Product news, reviews and, benchmarks
• Tips and tricks for your software, hardware, and troubleshooting
• How-to articles
• Secure configurations
• Workstation build designs
• System maintenance and optimizations

Our most ambitious goal for the next year is to begin a support service program for the many public schools in the greater Chicago Land Area. Supporting educators and schools as we navigate the 21st-century classroom. More to come.

Stay safe and take care of each other.